What TCs Do When There’s a Transaction Problem
Things don’t always go as planned!
When you’ve been a California-based TC for over 20 years, let’s just say you’ve seen a lot of things go down during a real estate transaction. Oftentimes, it’s minor hiccups that are simple fixes that take minutes. Other times, the issues run deeper and require a lot more time. Our dedicated transaction coordinators know buying and selling homes can bring out the best from people, the worst in people, and some extremely unique emotional reactions from people.
Be Happy TCs always put our real estate clients’ buyers and sellers first when real estate transaction problems arise. We make every effort to make every transaction experience positive ones.
Real Estate Closing Problems
Something you’d never think would happen during a real estate transaction? A buyer falling in love with a seller’s pet! Even more unique? The buyer asked to purchase the pet for $1,000.00. Hard to believe, but it happened to our team!
When this was presented to the seller, the seller was a bit nervous about the situation. Can you blame the seller? It’s not every day something like this comes up. Since our team takes everything in stride, we were able to get everything in writing to make the transaction a smooth one. Lucky for the seller, the hamster was pregnant and the seller ended up getting one of the babies. Everyone was happy. Success!!!!
Real Estate Issues with Paperwork
Not all real estate issues involve hamsters, though. Sometimes, the problem is an even more delicate topic.
The Be Happy TC team had a seller that didn’t know how to read. Unfortunately, because the seller felt embarrassed (but did NOT have to feel this way at all) she didn’t tell anyone. When filling out the disclosures many things were filled in incorrectly.
Words such as “and” for the type of roof. After reviewing the transaction documents, I decided it would be best if I called her and asked her to clarify her answers. During our conversation, it came out that she was partially blind and never learned how to read.
Without skipping a beat, I went the extra step for her. I sat down with her and was able to read the questions to her so she knew what was being asked, allowing her to answer the questions properly.
The solution worked perfectly for her, and the paperwork was submitted with all of the correct responses for a smooth real estate transaction.
Find Value in a Real Estate Transaction Coordinator
In order to please real estate clients, and win some referrals to grow their real estate business, a real estate agent must wear many hats. Having to juggle multiple hats can stress out even the most organized, laid back realtors. It doesn’t have to be like this. Get your time back and drop your stress level down. It’s as easy as hiring a transaction coordinator. Paperwork is our passion and our profession of choice, and a hat we wear with pride.
Emotions Run High During Transactions in Real Estate
Selling a home conjures up emotions, and when emotions run high, people have strong reactions. It’s part of the process and something our team has been through numerous times over the years.
One seller sticks out in my mind, and you’ll see why!
We had a seller calling us crying because she had to fill out the real estate transaction paperwork for the sale of her home. Even though we have come across people with strong emotional reactions to selling their home, we had never had this exact type of experience before. It turned out the seller didn’t really want to sell the family home but had to for financial reasons.
A hard situation to witness for all of us, so we offered to go through the paperwork with her if she thought it would help. Thankfully, she felt great relief. In the end, she just wanted to feel heard, and have someone acknowledge just how much the situation stunk! She was appreciative and to do this day we are friends all because of going the extra mile during an emotional time in her life.
TCs Do Our Best to Create Smooth Real Estate Transactions for Clients
You never know what may happen during a California real estate transaction. Your real estate business can only succeed and grow when your clients feel taken care of. TCs understand this, and go the extra mile with each client.
Having a dedicated TC on your real estate team can truly be the difference between success and failure. Create a well-rounded team to improve the real estate transaction experiences of your clients today.
