Is Your Real Estate Transaction Coordinator a Good Fit?
Buying and selling real estate is on overdrive throughout California right now. People are moving and shaking and phones are ringing at real estate offices. No matter the size of your real estate business, it’s important to find a talented real estate transaction coordinator to help offload some of the tasks keeping you from providing high quality customer service.
How can you find a good one, and how do you know if you have a good one? Let’s explore these topics further.
What to Look for in a Transaction Coordinator?
Before starting your search for an excellent transaction coordinator, the first thing you should look for is relevant experience. If you’re a realtor that focuses in a certain area of California, you’ll want a transaction coordinator familiar with not just TC tasks but also the specific real estate dos and don'ts of the specific area you’re doing business in.
Another important trait to look for: instincts! Check with previous clients the transaction coordinator candidate has worked with. Call and ask them questions about how the TC handles the transaction from contract to close. Find out if the TC is able to switch gears, problem-solve and doesn’t need tons of training to get up-to-speed with new realtors.
A TC is meant to ease a real estate agent’s stress and workload. It’s important to know as much as you can about their abilities prior to bringing them on, and introducing your real estate business to them.
Did You Find a Good Transaction Coordinator
Even after doing all the legwork and asking all the right questions, how can you tell if you have found a good real estate transaction coordinator? If you aren’t sure, look for these seven qualities:
Ability to Make Decisions Quickly
This is why calling to ask about their instincts comes into play. If the TC possesses problem-solving skills along with emotional intelligence, you’ll see this quickly. If your new recruit isn’t able to jump in, take on the hot seat with little to no approval from you, you’ve got a winner. This also comes from experience so ask your TC how many transactions they have closed.
All About the Details
You’ll know your transaction coordinator is good if they’re checking the fine print, following up with all the parties involved in a transaction, and are not easily distracted. If you find you have less ‘hiccups’ happening in your real estate deals, this is a big indication you’ve got the right person doing the job.
Love Routine
The last thing you want is a disorganized hot mess handling your real estate transactions. If your TC is dedicated to following a certain process and has checklists, and detailed to-do checklists, this is probably a great indication this one’s going to work out for the long term.
Flexibility
Even though dedication to routines is important, so is flexibility. It is absolutely necessary to be able to handle a wrench thrown into a situation. Having routines and processes helps when those wrenches come flying at your transaction coordinator!
Fits In With Your Office Culture
Whether your transaction coordinator works for your office directly, or is contracted out and works from a remote location, they have to fit in with the culture of your office.
If you’re not seeing drama happening in the office with a new TC coming into the mix, that’s a win. Are all the agents productive and less-stressed? Are customers happier and satisfied with the process? Then you’ve found a good real estate transaction coordinator! This person fits in and improves the overall experiences for everyone around them. Hang onto this one!
Communicates Well
Talking to people of all ages and backgrounds is one of the main tasks associated with transaction coordinating. When you see how relaxed and comfortable a TC is when communicating with agents, customers, and vendors on the phone, or through email, you can be sure you’ve got a good one.
A real estate transaction coordinator needs to “know their audience”. When they can adjust the way they address others and pick up on all the quirks of each individual he or she has to communicate with, these are excellent signs you’ve got a winner on your team.
Passion for Paperwork
Ever hear the term there’s a lid for every pot? Believe it or not, people actually enjoy the work associated with real estate transactions. Just like real estate agents are passionate about finding the perfect home for a client, or selling someone’s home to just the right buyers, there are also people who love the complex paperwork that always needs to be done.
If your new transaction coordinator is blissfully tackling their work with zest and zeal, pay them well and know you’ve got a solid new team member!
The Gateway to Successful Transactions Starts With Your Transaction Coordinator
Success during a real estate transaction starts with a transaction coordinator that lives and breathes real estate transactions. What better place is there to look for the perfect transaction coordinator for you, the realtor, or your real estate office? Be Happy TC’s team of experts has years of experience coordinating thousands of California real estate transactions. Let’s discuss how our tried and true processes can help you today.
